Definition of workflows,Total control of the processes,One single application for your field team management,End customer informed at all times,Control of the call process,Exhaustive information on the processes,Automatic allocation of work orders,Real capacity based on historical records,Multi-brand management
Kairos365FSM is a Field Service Management Solution (FSM) in the cloud which allows you to have a single view of all the field operations of your organization, both of your own resources and those of suppliers of services.
Kairos365FSM redefines the concept of FSM to create a powerful and functional tool, concentrated on the operations and very flexible, which is prepared to adapt to business processes and the operations of the various brands or activities of any organization.
Some features of kairos365 FSM Software
The flow designer allows for the detailed definition of the installation process, putting it into effect or modifying it in real time.
Kairos365FSM provides a consolidated vision for companies, field equipment, and end customers. It establishes guidelines in the operation and allows real time monitoring so as to anticipate issues in the operation.
Allows for a complete management of the activity of the field team from a single application, eliminating paperwork and guiding it in the various processes according to the flows defined by you to reduce errors and minimize the learning curve.
The end customer is a participant in the process from the moment of sale to the installation process and assessment of the service. The customer will be able to administer appointments at any time, be notified of the various stages of the process, and receive information from the assigned technician and his estimated time of arrival.
Kairos365FSM includes the appointment in the sales process, integrating large sales teams and customer support, CRM, sales applications and self-management by the end customer.
The design tool of queries and reports permits the extraction, by means of graphic interfaces administered by the user, of all the information handled by the platform in the various processes, or its integration with external Business Intelligence (BI) tools.
It provides for the allocation of large volumes of work orders through the use of rules and the optimization of displacement routes.
It allows the assessment of the real runtime of each technician based on his record and the real capacity of each area, thus achieving an adjustment fully in line with the operation.
Unified management of processes for different brands under a single platform.
“Before implementing the FSM, we used to complete a 10% of our installation in 24 hours. Nowadays, we surpass the 40% mark, and are still improving.”
“Beyond the traditional functionalities of an FSM, Kairos365FSM allows you to build a model for your operations that’s adapting to every moment and every situation. And all of it in an easy and flexible way. Kairos365FSM opens the gate to a new generation of these kinds of applications.”
Connecting the field team with the customer and with other operational areas of the company.
It allows to establish appointments when the sale is made, in accordance with the capacity of installation, reducing the rate of cancellation and the cycle time of installations.
It anticipates common problems in operating processes and gives visibility to all those involved in the process (Sales, Call Centre, Contractors, Operations, Customers) and also reduces incidents during the installation process.
A guide for the field technician and a workflow for each activity; avoiding errors in the process, reducing the learning curve and increasing productivity.
Monitoring, the adaptation of routes, the process guidelines and the reduction of cycle times allow you to have a rationalized and stable field team, increasing productivity, and establishing cost-saving strategies in subcontracting.
It allows to keep the customer informed during the complete installation process and the resolution of issues and claims, increasing the Net Promoter Score (NPS) and the levels of satisfaction.
It establishes field audits based on statistics and sampling techniques in order to minimize the cost of auditing, considerably reduce faults, and establish an improvement method based on Key Performance Indicators (KPIs) online.